RATEX Business Solutions, Inc.

When you choose RBS as your retail management solution, you get more than a system that meets your technology needs. RBS is committed to helping you protect your investment by providing an array of expert support services.

The following Holidays will be observed by RATEX Business Solutions in December

Christmas Holiday
Monday, December 25th
We will be closing our office @ 5 p.m. EST on Friday, December 22nd to observe the Christmas Holiday. We will resume normal business hours on Tuesday, December 26th @ 8 a.m. EST.

New Years Holiday
Monday, January 1st
We will be closing our office @ 5 p.m. EST on Friday, December 29th to observe the New Years Holiday. We will resume normal business hours on Tuesday, January 2nd @ 8 a.m. EST.

* Billable 24 Hour Emergency Support will be available, by dialing (800) 417-2839 during the holiday period at the rate of $150 per hour U.S. funds, two hour minimum.

CONSULTING

RBS offers consulting services to assist in the implementation of your Bookstore Management Solution, including:

Strategic systems planning
Project management
Implementation documentation
Configuration assistance
Software tailoring

TRAINING AND DOCUMENTATION

RBS offers both training and documentation in the form of:

Hands-on classroom training at our facility
User reference guides in Acrobat^Ž (PDF) format
On-screen help functions

View the classroom
training schedule.

SUPPORT

Emergency support assistance 24 hours a day, 7 days a week
800 number telephone support call center
Online portal for reporting incidents and searching our vast knowledge base of resolutions.